• Are higher education institutions delivering customer satisfaction? 

      de Jager, Johan W.; Jan, Muhammad Tahir; Hebblethwaite, Denisa (Australian and New Zealand Academy of Management (ANZAM), 2015-12)
      Higher education institutions are realising the importance of a customer centred approach to survival in the face of increased domestic competition and the globalisation of higher education. The objective of the study is ...

       Unitec Institute of Technology, Private Bag 92025, Victoria Street West, Auckland 1142