Capturing construction client values

Aliakbarlou, Sadegh

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Date
2017-10
Citation:
Aliakbarlou, S. (2017). Capturing construction client values. Advancing collaborative built environment research and practice in New Zealand (pp. 98-99). Proceedings of the 5th New Zealand Built Environment Research Symposium (NZBERS)
Permanent link to Research Bank record:
https://hdl.handle.net/10652/5050
Abstract
To improve the delivery of construction services, it is important to understand client values. The research aims to capture construction client values. To help achieve this, a systematic literature review was used. The research identifies a knowledge gap in current construction literature and provides a research direction to address the identified gap. As a theoretical contribution to the existing body of knowledge in the construction management domain, this paper focuses on a concept that can help in managing the relationships and the service transactions between clients and service providers. This theoretical work provides an essential basis for satisfying client values
Keywords:
New Zealand, construction industry, construction services, procurement, clients, customers, business strategies, customer orientation
ANZSRC Field of Research:
120201 Building Construction Management and Project Planning, 150503 Marketing Management (incl. Strategy and Customer Relations)

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