Factors influencing adult learners’ satisfaction and retention
Monk, Wendy Mae
View fulltext online
Citation:Monk, W. M. (2021). Factors influencing adult learners’ satisfaction and retention. (Unpublished document submitted in partial fulfilment of the requirements for the degree of Master of Management). Toi Ohomai, New Zealand. Retrieved from https://hdl.handle.net/10652/5376
Permanent link to Research Bank record:https://hdl.handle.net/10652/5376
RESEARCH QUESTIONS: 1) Do family responsibilities, and satisfaction influence adult learners’ retention in higher education? 2) Does satisfaction of academic student support services influence adult learners’ retention in higher education? 3) Do financial issues, and satisfaction influence adult learners’ retention in higher education? 4) Does satisfaction influence adult learners retention in higher education? ABSTRACT: Internal and external environmental factors impact adult learners’ satisfaction and how this may influence their desire and ability to remain in higher education. Adult learners’ attrition in higher education impacts both the learner and academic institution. The study investigated the influence of family responsibilities, financial issues, and academic student support services on adult learners’ satisfaction and retention in tertiary education. Prior studies have suggested that each factor can be either a benefit or impediment to adult learners’ retention in higher education. This study explains the reason(s) for adult learners’ satisfaction and withdrawal from higher education and suggests how this phenomenon can be addressed. Research participants were recruited from adult learners who are currently enrolled in tertiary education to complete a survey/questionnaire. Findings from this study showed that adult learners’ satisfaction and retention can be influenced by internal and external factors. The analysis showed that family responsibilities had a detrimental impact on adult learner’s satisfaction and retention. Whereas, financial issues had a positive influence on adult learners’ satisfaction; however, financial issues had a negative influence on retention. Also, academic student support services had a positive influence on adult learners’ satisfaction. Finally, satisfaction has a positive influence on adult learners’ decision to remain in higher education. However, the findings show that satisfaction is not the sole defining factor, as family responsibilities and financial issues can negatively impact on the ability of adult learners to complete their qualification.
Keywords:New Zealand, higher education, adult learners, student satisfaction, student retention, financial issues, satisfaction, retention, family responsibilities, academic student support services, access, equity, tertiary education
ANZSRC Field of Research:130103 Higher Education
Degree:Master of Management, Toi Ohomai
Rights:This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use: Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
MetadataShow detailed record
This item appears in
The following license files are associated with this item: